have you despite our careful processing your order a complaint about our product, we recommend you to take a complaint first at let us know by emailing our customer support
. This leads not to a solution, then it is possible to you to sign up for dispute mediation via Foundation online store. From 15 February 2016, it is also possible to file complaints for consumers in the EU to sign up via the ODR platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr
. When your complaint is still not elsewhere in treatment feel free to post your complaint to deposit via the platform of the European Union.