Complaints

We do our best for you, but ….
If, despite our careful handling of your order, you have a complaint about our product, we advise you to first make your complaint known to us by emailing our customer service. If this does not lead to a solution, it is possible to submit your dispute for mediation via Stichting WebwinkelKeur. For EU consumers, it is also possible to submit complaints via the European Commission’s ODR platform. This ODR platform can be found at https://ec.europa.eu/odr. If your complaint has not yet been dealt with elsewhere, you are free to submit your complaint via the European Union platform.